Agent Review
Rating System for Agent
Our product includes an Agent Profile feature that allows users to update their profile and showcase it as a portfolio for the agent. Our next phase is to develop Agent Reviews as a complement to the Agent Profile.
Client
RentSpree
Services
UI & UX Design
Industries
Proptech
Date
2018 - 2023
Research
Mostly, we research how to make reviews look trustworthy so we can gain more credibility to the Agent. My role in this part is competitor research we already have a main person research about the meaning and how to gain trustworthy and credibility so my goal here is to collect the base features that must have.
Collect review sequence
In the RentSpree system, we have many renters who go through two critical stages:
(1)Tenant Screening: This is just one part of the entire process. Whether the renter gets the house or not. While we can collect many reviews at this stage, the quality may vary.
(2)Accept/Deny and Sign Lease: This stage ensures that the renter will secure the house. Collecting reviews at this point is more likely to result in higher-quality reviews.
so we decided to collect the review in these two sequence.
Define Scope And Requirement
We later on listed our key focuses that we wanna achieve:
Ability to rate & review an agent
Prevent negative reviews by allowing only those who give 4 or 5 stars to write a review.
Ability to delete the defames, threatens, harasses, or contains indecent or hate speech in the review (e.g. provides contact support to check the reviews.)
Positive Results
Users who receive feedback mostly keep updating their profile.
Reflections
Users who receive negative feedback want to have the ability to hide or not receive it on their profile.
Well-known agents have had many clients receive most of the reviews that made them more well-known. However, for new agents, some people don't receive a single review. I can say that these features still can't help new agents that much.
Future Vision
Maybe we can add recommendations because, as of now, agents can't ask for reviews or recommendations themselves. Old clients or co-workers might write recommendations for new agents to help them gain more credibility.